Terms & Conditions

The NZ Trainer ("The NZ Trainer", "we", "us", "our") provides in-person personal training, online coaching, and nutrition services through The NZ Trainer website and coaching app ("Service"), powered by the Nourish App platform.

By accessing or using our Service, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Service.

Eligibility

You must be at least 16 years of age to use our Service. If you are under 16, you may only use the Service with explicit parental or guardian consent. The NZ Trainer reserves the right to refuse service to anyone at our discretion.

Our Services

The NZ Trainer provides in-person personal training sessions in Wellington, and training programs, nutrition guidance, and coaching services through our app. Subscribers may receive support and interactions with our coaching team to help make adjustments to their program and monitor progress.

Service offerings, including program content and features, may be updated or modified at any time to improve your experience.

User Accounts

User accounts are limited to one account per user. You are responsible for maintaining the confidentiality of your account credentials. Suspended accounts cannot be recreated without written authorisation from The NZ Trainer.

Prohibited Conduct

When using our Service, you must not:

• Share your account access with others
• Access another user's account without authorisation
• Redistribute, share, or sell any training programs, nutrition plans, or content provided through the Service
• Upload or transmit content that infringes intellectual property rights or violates any laws
• Reproduce, copy, or frame any portion of the Service without permission
• Attempt to access non-public areas of our systems
• Use automated tools to scrape, download, or collect content from the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Transmit any malicious code, viruses, or harmful files

Subscriptions & Payments

Sessions & Coaching

Personal training sessions, online coaching and nutrition plans are charged at the rate agreed when you sign up. Your first consultation session is complimentary. Any minimum commitment will be confirmed with you before you start.

Rescheduling

If you need to move an in-person session, please give as much notice as you can. Sessions missed without reasonable notice may be charged in full.

Pricing

All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated, and are inclusive of GST where applicable. Prices are subject to change; the price charged will be the price advertised at the time your order is placed.

You are responsible for providing complete and accurate billing information. You are also responsible for any charges, fees, and taxes associated with connecting to and using the Service, including mobile data charges and internet service provider fees.

Cancellation & Termination

By You

After any minimum period you can cancel at any time by contacting us at jacob@thenztrainer.com. Cancellation takes effect at the end of your current billing cycle. No refunds are provided for partial billing periods unless required by law.

By Us

The NZ Trainer may terminate your subscription at the end of a billing cycle by providing 30 days' prior written notice, or immediately if you breach these Terms & Conditions.

Communications

By using our Service, you consent to receiving essential service communications (account updates, policy changes, billing notifications). These are required communications that you cannot opt out of.

You may also receive promotional communications about new programs, content, and offers. You can opt out of promotional messages at any time by unsubscribing via the link in any email or contacting us directly.

Intellectual Property

All content provided through the Service — including training programs, nutrition plans, recipes, images, videos, text, and branding — is owned or licensed by The NZ Trainer and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Health & Medical Disclaimer

The NZ Trainer provides fitness coaching and nutrition guidance. We are not medical professionals and our services should not be taken as medical advice. You should always consult a qualified medical professional before starting any new exercise or nutrition program, particularly if you have pre-existing health conditions.

Recipes and food information provided through our Service should not substitute any previous medical advice regarding allergies or medical conditions and are provided as a guide only. You are responsible for ensuring any food or nutrition plan is safe and appropriate for you.

You acknowledge that you participate in all training programs and follow all nutrition guidance at your own risk.

Limitation of Liability

To the maximum extent permitted by law, The NZ Trainer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your use of the Service.

You are solely responsible for any violations of any laws and for any infringements of third-party rights caused by your use of the Service.

Changes to These Terms

We may update these Terms & Conditions from time to time. Changes are effective immediately upon posting. Continued use of the Service after changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at: jacob@thenztrainer.com